# Lia — AI Concierge

> Lia is an AI Concierge for high-touch operators in Hospitality, Restaurants, and Real Estate. She answers every customer inquiry in 29 languages within ~5 seconds, captures preferences in a dual-memory architecture, and briefs the operator's team via CRM, Slack, or email.

- Company: Lia Technologies Inc. — Montreal, Quebec, Canada
- Website: bookwithlia.com
- Contact: info@bookwithlia.com
- Demo: /brief (always referred to as "Book a Demo")
- Tagline: "Your AI concierge, always on."

## How it works

Three movements:
1. **Capture** — Customer reaches out via website widget, WhatsApp, Instagram DMs, Facebook Messenger, SMS, email, or phone. Lia answers in ~5 seconds, in the customer's language, in the property's voice.
2. **Qualify** — Lia asks 2–3 targeted questions, reads intent against house rules, holds availability, confirms scope, pulls prior customer preferences forward.
3. **Brief** — A structured Hand-off Brief lands in the team's CRM, Slack channel, or email within the same window. Fields: customer, intent, preferences, signals, suggested action.

Performance:
- Response time: ~5 seconds, 24/7
- Languages: 29 (incl. English, French, Spanish, Italian, German, Portuguese, Arabic, Mandarin, Japanese, Hindi)

Dual memory:
- **Customer Memory:** dietary, allergies, language, preferred floor/side/view/pillow/room temp, anniversaries, partner names, coffee preference, booking history across channels and visits.
- **Operator Memory:** house voice and tone by channel and language, rate calendar, comp policy, upgrade ladder, blackout dates, preferred partners (restaurants, drivers, florists, sitters), director standing rules.

What Lia is NOT: a chatbot, a help-desk widget, a generic LLM wrapper, a vendor template that flattens voice, or "AI sparkles." Lia is a concierge — old-world hospitality intelligence with new-world software.

## Channels & integrations (14+ native)

- **Inbound channels:** Website widget (1 script tag), WhatsApp, Instagram, Facebook Messenger, SMS, email, phone.
- **PMS:** Guesty, Hostaway, Mews, Cloudbeds, Opera Cloud, Apaleo.
- **CRM & customer data:** HubSpot, Cendyn.
- **Restaurants & reservations:** OpenTable, SevenRooms.
- **Social & booking channels:** Airbnb (host inbox API), Instagram, Facebook Messenger.
- **WhatsApp & SMS:** WhatsApp Business, SMS.
- New integrations scoped quarterly. No rip-and-replace.

## Deployment timeline (live in 24 hours)

- Website live: ~10 minutes with a single `<script>` tag.
- Full multi-channel deployment (WhatsApp, Instagram, phone, PMS): ~24 hours for most properties.
- 14-day free trial available; no credit card to start a brief.
- **Case — Red Sea resort, Egypt:** 500-room property went from contract to live concierge in **under 3 days**, including internal testing across reservations, F&B, and front desk.

## Pricing (USD)

Annual: save 15%. 3-year: save 20%. Billed upfront for term plans. Live numbers on /pricing.

**Villas — per listing / month**
- 1–2 listings: $129
- 3–5: $109
- 6–25: $89 ($599/mo minimum)
- 26–75: $69
- 76–150: $55
- 150+: Custom (dedicated onboarding, sandbox, named CSM)

**Hotels — tiered by rooms**
- Starter (15–40 rooms): $299/mo, 40 incl.
- Growth (41–80): $499/mo, 40 incl., +$4/room over
- Pro (81–150): $799/mo, 80 incl., +$3.50/room over
- Resort (151–500): $1,299/mo, 150 incl., +$3/room over
- Enterprise (500+): Custom

**Restaurants — tiered by seats**
- Starter (up to 40 seats): $149/mo
- Growth (41–100): $249/mo
- Pro (101–200): $399/mo
- Rationale: 0.3%–0.5% of annual revenue — "less than one quiet Tuesday."

**Realtors:** dedicated plans on /pricing.

**Every plan includes:** website widget (1 script tag), stack integrations, Customer Memory, Operator Memory, progressive lead qualification and real-time scoring, actionable Hand-off Briefs, daily Slack digest + weekly email report.

## Partners (/partners)

**Founding Clients** (window closes Aug 30, 2026):
- 10% off list pricing, locked for the lifetime of the contract.
- Seat on the roadmap: priority on integration requests, monthly review, named product line.
- Logo exposure + co-written case study when numbers land.

**Referral Partners** (/referral):
- 10% commission of first-year ARR.
- Paid within 30 days of the operator's first paid invoice.
- For consultants, designers, GMs, agencies, investors — anyone with a trusted line to operators.
- One-page agreement, then a tracked link. Stacks with Founding rate.

## Demo / Book a Demo (/brief)

- 6 fields, ~1 minute: name, email, property/company, property type, keys or covers (optional), primary customer channel (optional), where Lia would start.
- Reply within 1 business day, in writing.
- Outcome: tailored walkthrough + pilot window offered.

## Referral application (/referral)

- 6 fields, ~1 minute: name, email, company/role, partner type, operators you could intro (optional), where you're based (optional), who you have in mind.
- Reply within 48 hours, in writing.

## Outcome metrics (homepage)

- 5× lead qualification speed
- 60% more direct bookings
- <5 sec response time
- Zero missed inquiries
- Results visible inside the first 90 days; team feels it first, the spreadsheet catches up by month two.

## FAQ highlights

- **Mews / Cloudbeds / Opera / Apaleo?** Yes (hotels). **Airbnb?** Yes (villas / STR).
- **Hand-off Brief routing?** Slack, email, or CRM — instantly.
- **Deployment time?** Website ~10 min, full multi-channel ~24 hours.
- **Restaurants?** Reservation inquiries, dietary prefs, private dining, large-party qualification; briefs the floor manager in real time.
- **Realtors?** Qualifies buyer/seller inquiries 24/7; captures budget, timing, financing, prefs; routes briefs to the agent.

## Pages

- Hospitality (home): /
- How it works: /how-it-works
- Pricing: /pricing
- Partners: /partners
- Book a Demo: /brief
- Referral: /referral
- Intro film: /film
- Privacy: /privacy · Cookies: /cookies · Terms: /terms